Preparing for Your ACCUPLACER Exam With Meazure Learning

College Board has selected Meazure Learning as the approved vendor for the remote delivery of ACCUPLACER exams. Meazure Learning offers online proctoring through the ProctorU Platform, backed by the largest certified remote proctoring and support workforce globally. This gives you the flexibility to take your exam wherever and whenever you want!

Get Registered in Less than 5 Minutes!

New to ProctorU?

If you do not already have a ProctorU account, your first step is to sign up for an account. Follow the instructions in the guide linked below.

Existing ProctorU User?

If you have an existing ProctorU account, you'll need to add a new enrollment with College Board (ACCUPLACER). Follow the instructions in the guide linked below.

Get Prepared for Your Exam Session

Once your ProctorU account is set up and you’ve scheduled your exam, use these resources to familiarize yourself with the steps you’ll need to take on exam day. Preparation is the key to a successful remote proctoring session and it’s important that your physical and virtual environment meet the minimum requirements on exam day.

Download Guardian

You’ll connect to your proctoring session through the Guardian Secure Browser. Be sure to download the browser ahead of your appointment to avoid delays on exam day. 

Review Technical Requirements

When testing through the ProctorU Platform, you will need a computer that fulfills our system requirements.

Test Your Equipment

To test your computer, log into your ProctorU account and click the button that says “Test Your Equipment” or use the link below.

Exam Day Readiness

Reference your Voucher Notification email from ACCUPLACER to determine the type of proctoring session to prepare for. It will either be Live+ (with a live proctor) or Record+ (an automated session).

Additional Resources

Tutorials

Reference your Voucher Notification email from ACCUPLACER or your order confirmation in the ProctorU Platform to determine if you’ll be using our Live+ or Record+ proctoring service to reference the correct tutorials.

Live+ Guided Launch

Record+

Test-Taker Privacy

We take diligent measures to protect personal information in accordance with global privacy and data protection laws. Review the following resources at any time:

Scheduling and Payment Information

Fees are collected differently by each institution. If you have questions about exam-related fees, please contact your institution directly.

  • Scheduling Fees: You may be required to provide payment at the time of scheduling your appointment on the ProctorU Platform. Please be advised that tax rates do apply.

  • On-Demand Fees: If you are scheduling an appointment less than 72 hours in advance, then it is considered an on-demand appointment and additional fees may apply. To avoid the additional fee, select a date and time that is at least 72 hours in advance.

  • Multiple Voucher Codes: If you have multiple voucher codes, you can only schedule one at a time, meaning you must schedule and complete the first exam before using a second voucher code. 

Voucher Assistance for ACCUPLACER Exams

A voucher code is required to schedule and complete your ACCUPLACER exam(s) through the ProctorU Platform. Your voucher code can be found in the Voucher Notification email you received from ACCUPLACER. Review the registration guides for new and existing ProctorU users for detailed steps on how to use your voucher code.

If you encounter any issues when entering your voucher code, use the table below to troubleshoot the error messages you see.

Error Message Displayed

Meaning

Resolution(s)
Date of birth entered is not the same as the date of birth on the voucher. The date of birth in the ACCUPLACER and ProctorU profiles do not match. Check your ProctorU profile for accuracy. If correct, contact your institution to update the date of birth in your ACCUPLACER profile.
Voucher number is invalid. The voucher code entered does not match an existing voucher. Check for typos or extra spaces/characters in the voucher code field within ProctorU Platform.
Voucher number has already been used.  A voucher is no longer usable after it has been used for a test that has been completed.  If you need to test again, contact your institution for assistance.
The voucher number is canceled. The voucher number has been deactivated by the institution. Contact your institution for assistance.
The voucher number is expired. The test was not completed within the given time frame. Contact your institution for assistance.
The last name entered is not the same as the last name on the voucher.    The name in the ACCUPLACER and ProctorU profiles do not match. The name entered in both profiles must be an exact match – including suffixes, hyphens, etc. Check for and remove extra spaces in your ProctorU profile. If the name in your ProctorU profile is correct, contact your institution to update the name used in your ACCUPLACER profile.
This site has no test units available. Additional units must be added in order to administer tests. The institution’s ACCUPLACER test units have been depleted. Contact your institution with a screenshot of the error message so necessary action can be taken to order more units.
Invalid account. Not authorized to perform this action. The voucher code entered is an expired code created for the Examity platform and is not a valid voucher code for the Meazure Learning ProctorU platform. Contact your institution and request a new voucher code created for the Meazure Learning ProctorU platform.

If you need further assistance, please contact ProctorU Support by clicking the chat icon within your ProctorU account.

FAQ

I don’t see my school in the institution dropdown. What should I do?

You must select College Board ACCUPLACER as the institution. After creating your account and entering your voucher code, you will see your connection to the specific institution you are testing with. 

Am I allowed to use a calculator during my test?

There are some questions that allow you to use an onscreen calculator; these questions will have a calculator icon in the top-right corner of the screen. You’re not allowed to use handheld calculators on any ACCUPLACER Math test.

  • Exception: Students who've been approved to use handheld calculators through an official accommodations request may use them in accordance with the approved accommodation.
I need accommodations during my test. How do I get those approved?
You must work with your institution to get your accommodation approved, and once approved, your institution will provide the request to Meazure Learning.
Is there a specific place where I need to take my test?
Tests cannot be taken in a public space like a public library or coffee shop where other people are around. You must take your test in a room that is free of people and distractions. Your workspace must be clear—i.e. you cannot have unauthorized items such as notes or reference materials on/around your desk.
Am I eligible for a refund?
Review this article to learn more: https://support.proctoru.com/hc/en-us/articles/25629775864205-Billing-Troubleshooting-and-FAQs
How do I request a refund of the ProctorU fee?

Please complete the refund request form, here: https://support.proctoru.com/hc/en-us/requests/new?ticket_form_id=18001973393293

When will I get my scores?
ProctorU does not have access to your score.  You can obtain your ACCUPLACER score report through the ACCUPLACER Student Portal . Click here for detailed instructions. Please note:  If you're unable to retrieve your scores through the Student Portal, the school that completed your test registration is the only other entity that can release your scores to you. ACCUPLACER can’t send you a copy.
Can I take the test on my cell phone?
No. You cannot use your mobile phone to take the test. 
How can I get help if I'm having a problem during my exam?
If you are having trouble connecting to your exam, use the chat icon links to access the Support team within the ProctorU Platform or the Guardian Browser. If you are connected to a proctor when you experience a technical issue, the proctor will attempt to resolve the issue. If they cannot successfully troubleshoot the problem within 5 minutes, you will be transferred to a technical support agent. If the technical support agent cannot resolve the issue(s) after 15 minutes of troubleshooting, you will be asked to reschedule your exam for a later date or reconnect with a new device. The technicians will assist you through this process.
How long is the typical pre-exam launch process?
The average launch time is between 8 and 12 minutes. 
Can I use a Chromebook?
Our Record+ service is compatible with Chromebooks, but our Live+ service is not. If your session will use the Live+ proctoring service, you’ll need to use a desktop or laptop that meets the ProctorU Platform’s technical requirements. Reference your Voucher Notification email from ACCUPLACER or your order confirmation in the ProctorU Platform to determine if you’ll be using our Live+ or Record+ proctoring service.
How do I know whether my exam will use the Live+ or Record+ proctoring service?
The proctoring service being used for your exam will be identified in your Voucher Notification email from ACCUPLACER as well as on your order confirmation within the ProctorU Platform.

Need Help?

If you need immediate assistance, the fastest way to get help is to use our Live Chat feature within your ProctorU account.