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Test-takers are connected with a proctor throughout the entire exam session. If they engage in any actions prohibited by exam rules, the proctor intervenes in real time and addresses the issue. If a proctor intervenes, or if an incident of exam misconduct is reported during a session, that incident will be reviewed and audited by our team to validate whether misconduct occurred. We send these reports to clients within 48 hours of the incident creation in the platform, though the process is typically much quicker. Institutions will have access to exam analytics dashboards and all session activity—including an end-to-end video and audio recording of the test-taker's screen and webcam—for up to a year.
Detailed Features of the Live+ Service Line
Feature/Requirement/Benefit |
Live+ |
---|---|
Exam Scheduling & Launch Process | |
Scheduled appointment required |
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Live identity verification and session launch |
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Exam Monitoring | |
Live continuous proctor monitoring and flagging |
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Active human intervention to prevent or stop cheating in the moment |
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Technology identification & prevention of suspicious actions |
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Post-exam professional proctor review for misconduct |
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End-to-end video recording of each test-taker’s webcam & screen |
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Time-stamped video events for review |
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Real-time video livestream for faculty observation |
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Technical support available during exam |
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Reporting | |
Incident reporting within 24-48 hours |
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Real-time incident notifications available |
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Exam analytics dashboard |
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Proctoring Technology Requirements | |
Guardian Secure Browser required to launch exam |
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Proctoring Technology Benefits | |
Option for test-takers to test their equipment |
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Free, 24/7 technical support for test-takers and admins |
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Unlimited scalability with notice |
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99.9% platform uptime guarantee |
Online Proctoring Fees
Proctor fee: A billable attempt occurs whenever a student accesses exam content. Institutions decide whether the proctoring fee is set to institution pay or student pay. If institution pay is selected, a monthly invoice goes out for all billable sessions in the given month. If student pay is selected, the student must pay at the time of scheduling.
On-demand fee: A fee applies to appointments that are scheduled less than 72 hours in advance. Institutions can decide whether the fee is set to institution pay or student pay. Even if the institution pays the proctor fee, the on-demand fee can be set to student pay. The fee can be avoided by selecting a date/time at least 72 hours in advance.
Invoices
If you are set up as institution pay, you will receive a monthly invoice for all billable sessions in that given month. You can expect the invoice within the first 5 business days of the month. It will be sent to your designated billing contact. If you need to update your billing contact, please contact us.
- Student Pay – Students will be prompted to pay upon scheduling a test.
- Institution Pay – The institution will be invoiced monthly.
Spyware is defined as a type of malicious software that surveils or collects information without the knowledge or consent of the user. Everything that occurs in our proctoring software or is collected during a remote proctoring session is visible to the user or explained in real time. In most cases, remote proctoring is provided as a convenient option for test-takers but not a requirement.
Test-takers can remove the Guardian Browser after the exam. We intentionally limit the data we capture and encrypt it. Our clients own this data, and we cannot legally use the data for anything other than proctoring. We have multiple security certifications demonstrating that we handle data with care.
This blog article may be useful to address other questions, and we encourage all clients to review our Compliance page and our Privacy Policy.
Students will need to select College Board ACCUPLACER as their institution. After creating their account and entering their voucher code, they will see their connection to the specific institution they are testing with.
We’re here to support your ACCUPLACER remote proctoring exam needs. Drop us a line for more information.