If you missed our recent webinar, “Lessons in AI: The Credentialing Edition,” you can watch the full recording at your convenience. Featuring panelists from Meazure Learning and beyond, this session covers insights into how AI is reshaping the credentialing landscape—from successful applications in the assessment life cycle to current challenges. Don’t miss this valuable opportunity to learn from industry experts and see what AI means for the future of credentialing.
We’re making big investments in our payment processor and processes across all our platforms and services. Soon, we’ll be replacing the ProctorU Platform’s previous payment processor with Stripe. This will streamline backend processing and provide opportunities for future enhancements. We’ve completed extensive pilot testing and plan to implement this change for all clients on the platform starting on November 1.
Now Available: More Language Support and Easier Selection
We continue to focus on meeting all candidates where they are in their professional and educational pursuits. A large part of this is expanding and improving our language support. We’re excited to announce additional language support for our online proctoring platform and a more user-friendly process for selecting a candidate’s preferred language. Moving forward, candidates will be able to easily select their preferred language
directly in their ProctorU account and/or during the ProctorU launch process. We can’t wait to support more of our candidates with these enhancements! To learn more and see screenshots of the language selection process, review this support article.
Updates to the Meazure Exam Platform
In Case You Missed It: Updated Exam User Interface (UI)
Last month, we rolled out a series of updates to the Meazure Exam Platform’s UI. If you couldn’t attend the live demo and webinar on these updates, you can access the full video recording to watch at your convenience. Feel free to share the recording with your colleagues and bookmark it for future reference.
You can learn more about the UI updates in the Meazure Exam Platform and review a series of FAQs about it on this informational web page. As a reminder, our Customer Success team will reach out in the coming weeks to discuss an appropriate timeline for enabling this new interface. No action is needed on your part, but feel free to contact your Customer Success representative or email the CS team if you have any questions.
Coming Soon: Updates to Our “Test It Out” Proctoring Feature
To better prepare candidates for their proctoring sessions, we’re updating our minimum technical requirements. These changes, set to take effect on November 15, will be reflected in our support articles and the on-demand “Test It Out” service.
We’re committed to keeping technical requirements low without sacrificing exam security. However, with technology evolving, we believe it’s time to raise these minimums to ensure a smoother and more secure proctoring experience.
After thorough analysis, we believe these updates will reduce technical errors and positively impact candidates. Here’s how:
Update: Increase the required CPU Core count from 2 to 4.
Rationale: Over 97% of test-takers today connect to their proctoring sessions via computers that have 4 or more cores.
Update: Increase Internet bandwidth speed from 1 Mbps to 3 Mbps.
Rationale: In the US, the average internet speed exceeds 20 Mbps. Globally, the average internet speed exceeds 10 Mbps.
Update: Increase RAM capacity from 4 GB to 8 GB.
Rationale: 8 GB is what industry experts recommend for basic casual computing needs.
We highly encourage candidates to test their equipment prior to their exam to help reduce technical issues and exam disruptions.
ProctorU Platform Maintenance Schedule
We perform monthly maintenance on the ProctorU Platform, using the time to implement vital performance and stability updates. During the scheduled windows, the platform will be completely offline, meaning no one will be able to log in. You can review the 2024 and 2025 maintenance schedule in our support center at any time.
Reminder: October Maintenance Window
Our next scheduled maintenance window on the ProctorU Platform is coming up on October 25, 2024, from midnight to 6:00 a.m. CT (UTC-06:00).
Our Security team has noticed a trend of employee monitoring and corporate IT software being misused in attempts to breach academic integrity. Test-takers are turning to more elaborate and expensive software in an effort to bypass our stringent security measures. This type of software often comes with high-risk features, such as desktop streaming and recording capabilities, keyloggers to capture keyboard input (i.e., keystrokes), hidden system processes, and the ability to remotely control devices. Our Security team regularly identifies, investigates, and blocks these dangerous tools to protect exam integrity.
We regularly survey our clients to understand where we’re meeting expectations and identify areas where we can improve. We’re eager to receive your feedback so please feel free to reach out if you do not receive a survey from us.
Did you miss a previous CS Digest? Please click here to find archived versions.
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