We listened to your feedback and created the Customer Success Resource Hub—a centralized library of information and resources designed to help you get the most out of our products and services. The Hub provides easy access to a wealth of video content, including tutorials and information on our processes, products, and services—all conveniently organized and searchable.
Check out some great videos by members of our Assessment Development & Psychometrics team:
If you’re a test owner who uses the Meazure Exam Platform for exam development and/or delivery, check out the repository of support and “how to” articles available in our Meazure Learning Support Center. To get you started, we recommend the following articles:
We will regularly update the Hub with fresh resources catering to both new and experienced users. Please share your resource requests with us, as we rely on your feedback to provide the support you need to achieve your goals.
Since the initial launch of the Guardian Browser in January, we’ve made numerous enhancements to its features, functionality, user interface, and process for downloading and running the browser software. These iterative improvements have led to a 30% reduction in candidates’ technical issues since January.
Furthermore, when technical issues occur during exam launch through the Guardian Browser now, our technicians resolve them at a 300% higher rate compared to the legacy extension framework—all without needing to cancel or reschedule the original appointment. This means there are both fewer technical issues and an increased capacity to resolve those that do occur.
Coming Soon to the Guardian Browser
Kiosk Mode
Our product team is currently working to bring “Kiosk Mode” functionality to Live+ and Review+ exams launched through the Guardian Browser. When this feature is enabled in an exam, the Guardian Browser goes into full-screen mode, making it impossible for the test-taker to access anything else on their computer until the exam is over. In addition to the existing exam security controls, this feature will be available to program managers and administrators. Stay tuned for more updates!
Coming Soon to the ProctorU Platform
Integrated Chat
The ProctorU Platform has an exciting feature upgrade on the way! By the end of 2023, we will be piloting an enhancement to the way your candidates connect to their proctor.
Currently, candidates must download the Guardian Browser and the Proctor Chat Applet (facilitated through LogMeIn Rescue) to connect and communicate with their proctor. To improve the candidate experience, we are currently working to integrate this functionality into the Guardian Browser—eliminating the need for candidates to download additional software.
This enhancement will:
Streamline and simplify the exam launch process by reducing the number of required software downloads
Reduce the average exam start time by instantaneously initiating the proctor connection process
Improve the candidate experience by building an intuitive chat feature into the Guardian Browser
We are excited to announce this enhancement and will continue to keep you updated. If you are interested in becoming an early adopter or would like to know more about the new integrated chat functionality, please reach out to your Customer Success rep or email us.
Coming Soon to the Meazure Exam Delivery Platform
Meazure Exam UI Phase 1
On October 19, we will release Phase 1 of the new exam user interface (UI) for the Meazure Exam Platform. This phase covers multiple choice questions (MCQ’s) and exam tools like the image viewer and notes. The new UI provides a more modern, intuitive, and accessible experience for your candidates. Available as an Exam Shell setting, you will be able to control when your exams are transitioned to the new UI.
If you have any questions please reach out to your Customer Success rep or email us.
ProctorU Platform Maintenance Schedule
We perform monthly maintenance on the ProctorU Platform, using the time to implement vital performance and stability updates. During the scheduled windows, the platform will be completely offline, meaning no one will be able to log in to the platform. You can review the full 2023 maintenance schedule in our support center at any time.
Reminder: October Maintenance Window
Our next scheduled maintenance window on the ProctorU Platform is coming up on October 27 from 12:00 a.m. - 6:00 a.m. CT (UTC-06:00).
Announcing the 2024 Maintenance Schedule
In 2024, we will continue our recurring monthly maintenance on the ProctorU Proctoring Platform on the last Friday of every month, from 12:00 a.m. - 6:00 a.m. CT (UTC-06:00). You can view the full 2024 maintenance schedule in our support center. Feel free to bookmark this page for your future reference. In the event of a schedule change, the article will be updated with the latest information.
Are You Attending the I.C.E. Exchange Next Week?
We'd Love to Host You at Our Event!
Join us on Wednesday, October 25, for a party at the Broadmoor Resort’s Mountain Clubhouse from 6:30 to 8:00 p.m. Come out to enjoy expertly crafted cocktails, catch up with industry friends, and capture memorable moments at our on-site photo booth. Transportation to and from the Mountain Clubhouse will be provided as well. Space is limited, so if you'd like to attend, please RSVP!
If you have questions about your invoices, please email our finance department at AR@meazurelearning.com.
In case you missed our big news last month, Meazure Learning acquired Examity on September 1, 2023. To learn more and read how this will impact our clients and the industry, please read our press release and FAQs.
Did you miss a previous CS Digest? Please click here to find archived versions.
Meazure Learning, 7901 Jones Branch Dr , Ste 330, McLean, VA 22102, United States
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