We are excited to announce the creation of Meazure Learning’s Voice of the Customer (VoC) program, which aims to enhance your overall experience with our products and services. This program is designed to actively listen to your feedback, understand your needs, and address any challenges you may encounter. We began the program by surveying various groups of clients to understand their experience through qualitative and quantitative questions. We were thrilled to receive a response rate of 58%. If you didn’t receive the survey and would like to participate, you can share your feedback here.
This Digest and the Customer Success Resource Hub are direct responses to feedback that we received – a desire for increased communication and resources. If you have content you would like to request, please click here.
We’ve also created various client discussion groups to help ensure our strategy, long-term plan, and product roadmap have client input, address challenges within the assessment space, and drive innovation.
Professional Testing Customer Success Resource Hub
We’re excited to announce the launch of the Professional Testing Customer Success Resource Hub—a centralized hub of information and resources designed to help you get the most out of our products and services.
We listened to your feedback and created this Resource Hub to provide you with easy access to a wealth of video content, including tutorials and information on our processes, products, and services—all conveniently organized and searchable.
Please bookmark this resource as we will regularly update the resource center with fresh content, catering to both new and experienced users. We rely on your feedback to provide you with the support you need to achieve your goals.
For programs that have transitioned to the Guardian Browser workflow for remote proctoring, the platform can now support multiple browser windows, allowing candidates to use two separate windows for exams that need more visual real estate on the monitor. For programs that use additional online resources or multimedia in their exams, this feature will provide a better candidate experience.
If you would like to enable this feature in your exams, please reach out to your Customer Success representative or email our team.
ProctorU Platform Localization
We localized the ProctorU Platform to allow French Canadian-speaking and Spanish-speaking candidates to experience the platform in their preferred language.
We’ve also translated all candidate and administrator support articles into French Canadian. If French Canadian is your browsers preferred language, the support center should default to that language, but you can also select French Canadian from the language selector in the footer of the website.
Coming August 2023 – ProctorU Enhanced Video Player
As we mentioned in the June Digest, we are enhancing the video player within the ProctorU Platform to display candidate webcam and desktop recordings in one combined video, offer a wider webcam aspect ratio, and provide a more intuitive video control panel. These updates were made in direct response to feedback from clients like you. This change will enhance the test owner/administrator experience, significantly reduce video syncing issues, and provide a larger view into the candidate's testing space. There will be no impact on the candidate testing experience or technical requirements, but this will greatly improve the administrative experience.
We are looking for additional early adaptors of this feature! If you’re interested, please contact your Customer Success representative or email the Customer Success team by the week of July 17, 2023.
Coming Soon to the ProctorU Platform—Max No Show Functionality
We are introducing a Max No Show Functionality that will enable clients to identify and limit candidates who repeatedly no-show and/or do not proactively cancel their appointments, which can result in additional costs to the client. Currently, this functionality is limited to programs that use the ProctorU scheduling interface.
If you would like to learn more about anyproduct updates listed here, or if you have questions, please contact your Customer Success representative or email the Customer Success team.
ProctorU Platform Access Code Process and Policies
We offer access codes or vouchers for testing organizations looking to provide an alternative payment method for test-takers using the ProctorU Platform. Access codes can be purchased only by testing organizations and provided to test-takers at the testing organization's discretion. Please review the process and access the order form at your earliest convenience.
ProctorU Platform—Technical Issue Troubleshooting
We’ve created an important support article about the technical troubleshooting process for candidates using the ProctorU Platform. This article raises awareness about the various processes involved and provides best practices for exam day, ensuring a smooth and efficient experience for candidates.
ProctorU Platform Access for C&L Clients
In June, we communicated to our C&L clients that we would be providing them with access to and training on our ProctorU Platform. We’re excited for all our clients to be able to access the information available in the platform!
In our first phase of training, we held webinars explaining Meazure Learning’s approach to academic integrity and the ProctorU Platform incident center. If you missed the webinar, you can access it here. If you have questions, please reach out to your CSE.
Updates to Meazure Learning Invoices
We recently added necessary details on monthly invoices, including service line, exam duration, and rate per unit. If you have questions about your invoices, please email us at AR@meazurelearning.com.
Implementation of PayStand
We recently integrated PayStand, a business-to-business payment platform that provides US-based customers the ability to view and pay invoices online. PayStand also provides automated payment reminders. Please note—checks will take additional time to process and may result in reminder emails, which you can simply ignore. If you have questions about Paystand or your invoices, please email us at AR@meazurelearning.com
We Value Your Feedback!
Please share feedback about what kind of content you would like to see using the button below or send an email to the Customer Success Team.
