July 2025 Edition

An Update From Our Customer Advisory Board Meeting

At Meazure Learning, we believe the best way to serve our clients is to listen closely, think strategically, and act in partnership. That’s why we created the Customer Advisory Board—a small, rotating group of client leaders who provide candid insights and feedback on our roadmap, services, and shared challenges. 

Our most recent CAB meeting included in-depth discussions and interactive exercises that are already informing how we work. Key focus areas included:

• Case study findings on proxy testing and candidate preferences for test delivery modality 
• A preview of upcoming product roadmap enhancements 
• A prioritization exercise focused on client and candidate needs 
• Open discussion around emerging industry challenges and opportunities. 

We’re grateful to our current CAB participants for their candor and collaboration—and to all our clients who continue to share feedback, raise questions, and partner with us in meaningful ways.

In the coming weeks, you'll receive a short survey from our team. We'd love to hear your perspective on what’s working well, what could be better, and where we should focus next.

Catch Up on Our Recent Product Release Notes

In case you missed it, we’ve launched a centralized home for all Meazure Learning product enhancements: the Product Release Notes. Whether you’re looking for the most recent enhancements or reviewing past updates, this page gathers everything in one place and makes it easy to find what you’re looking for: 

• Each release is clearly labeled by date. 
• Filter by product for faster access. 
• Browse updates dating back to January 2025. 

Make sure you bookmark the page to stay in the loop—new updates are added every three weeks. 

Release notes published since our last CS Digest:  

• July 7, 2025
  Updates included for the ProctorU Platform, Meazure Exam Platform, Guardian Browser, and Guardian Extension

• July 24, 2025
  Updates included for both the ProctorU Platform and the Meazure Exam Platform

To learn more, please contact your Customer Success representative or email the CS team.

Updated Support Intake

To ensure every client and test-taker receives fast and accurate assistance, we’ve unified all support into one powerful, centralized system.  

As of July 15, you can now visit support.meazurelearning.com to experience: 

• One easy access point for all your support needs  
• Faster resolutions through streamlined routing  
• Expert assistance across every Meazure Learning product and service 

This includes upgraded phone lines with enhanced interactive voice response (IVR), live chat integrated directly on the support site, and a smarter ticket system—all designed to get you the right answers, quicker. 

All existing support links automatically redirect, so no action is needed from you at this time. We’ll also be providing guidance soon on updating your own materials. And for our remote proctoring clients, don’t worry—our ProctorU Platform knowledgebase is still fully available! 

This is a strategic step toward delivering a more seamless and efficient experience for you and your test-takers. We’re excited for you to see the difference! 

ProctorU Platform Maintenance Schedule

We perform monthly maintenance on the ProctorU Platform, using the time to implement vital performance and stability updates. During the scheduled windows, the platform will be completely offline, meaning no one will be able to log in. You can review the 2025 maintenance schedule in our support center at any time.

Reminder: August Maintenance Window     

Our next scheduled maintenance window on the ProctorU Platform is coming up on August 8, 2025, from midnight to 6:00 a.m. CT (UTC-06:00).     

Did you miss a previous CS Digest? Please click here to find archived versions.