We’re excited to share that we’ve recently added four new videos to the Customer Success Resource Hub, each designed to enhance your understanding and use of the ProctorU Platform’s functionality. These videos provide detailed insights into user creation, exam creation, reporting features, and support channels available to administrators.
This new exam-level setting will limit each test-taker to a specific number of active bookings (i.e., appointments that are either scheduled or in progress appointments). This restriction will be enforced across individual grants related to the same exam, and it will be most helpful for scenarios where test-takers pay directly and may purchase multiple grants. Through this new setting, clients will be able to prevent a user from scheduling several appointments at once for a single exam. If the “Book During Purchase” workflow is enabled, users will also be prevented from purchasing additional grants for an exam if they already have a scheduled appointment.
To learn more, please contact your Customer Success representative or email the CS team.
Exam Attempt Limitations
This new setting will restrict the total number of times a user can attempt an exam within a specified period, either per month or year. The count will include all completed attempts at an exam as well as no-show appointments, but it will not include appointments that are already scheduled, in progress, or cancelled. Note that any rescheduled appointments will be counted as individual attempts.
This exam-level restriction will be enforced across any grants associated with the same exam. It will be especially helpful for enforcing institutional policies about the maximum number of attempts allowed per user.
To learn more, please contact your Customer Success representative or email the CS team.
Limitations to the Time Between Attempts
This exam-level restriction will control the scheduling dates that are available to a user after attempting a specific exam or rescheduling an appointment. It will allow clients to set a mandatory waiting period, measured in days, between a user’s last completed attempt and the earliest day they can schedule their next testing attempt. This waiting period will be calculated in 24-hour increments from the last exam submission.
To learn more, please contact your Customer Success representative or email the CS team.
New Support Articles
We continue to create content to support our clients’ experience with our products and services. Please submit any content requests by clicking here.
How to Access Various Support Methods
Meazure Learning has various support methods designed to make your experience with us as smooth as possible. These support methods are available to you at all times. Click here to learn more.
How to Pull Administrator Reports
Click here to learn how to pull administrator reports, including cancellation reports, activity reports, and candidate surveys.
Understanding User Roles and Permissions
Click here to learn more about ProctorU Platform user roles and permissions.
ProctorU Platform Maintenance Schedule
We perform monthly maintenance on the ProctorU Platform, using the time to implement vital performance and stability updates. During the scheduled windows, the platform will be completely offline, meaning no one will be able to log in. You can review the 2024 maintenance schedule in our support center at any time.
Reminder: April Maintenance Window
Our next scheduled maintenance window on the ProctorU Platform is coming up on on April 26 from 12:00 a.m. to 6:00 a.m. CT (UTC-06:00).
At Meazure Learning, we are committed to securing the integrity of your exam content and program. Going forward each month, we will be highlighting a real security incident to help showcase the efforts of our Operations, Quality & Security teams.
This Month’s Spotlight Incident
A contract cheating provider live-streamed themselves on TikTok taking an online exam for another person. A Meazure Learning employee detected this in real time and escalated the issue to our Security and Intervention teams. The session was terminated just moments later. The contract cheating provider attempted to call their testing organization, claiming they had mistakenly clicked the wrong button and were locked out of their account. However, they were unsuccessful in restarting their exam because our Operations team had already informed the testing organization of the incident.
Questions?
If you have questions about your invoices, please email our finance department at AR@meazurelearning.com.
We have a dedicated Incident Reporting team that focuses on reviewing and confirming suspicious activities. With an industry-best response turnaround time of less than 24 hours, our team ensures that clients are quickly notified of suspicious activity, empowering them to make decisions faster in order to protect the integrity of their exams.
Did you miss a previous CS Digest? Please click here to find archived versions.
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