A Remote Proctoring Guide for Higher Education Course Exams

Your first step toward mastering the ProctorU Platform starts here. We invite you to explore the resources on this page to get acquainted with its features and functionality.
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Explore Our Training Videos

These videos aim to enhance your understanding of the ProctorU Proctoring Platform. Please visit this page and watch the "Getting Started" series of videos that pertain to your product line, along with our "Session Investigate "and "Reporting" series. These videos will take less than 20 minutes to watch and will provide you with all of the information you need to get started.

Resources to Help Prepare Your Test-Takers

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Syllabus Language:

Feel free to use any of the following language in your syllabus to provide clarity for your test-takers at the start of the semester. 

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Step-by-Step Guide:

These guides outline a five-step strategy to help your test-takers excel when taking an exam through the ProctorU Platform.

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Test-Taker Privacy:

We encourage you and your test-takers to review our privacy standards.

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Test-Taker Experience:

Review and share these videos with your test-takers so they have a better understanding of what exam day will look like.

Tackling Common Test-Taker Challenges

Technology Issues

Common Challenge: A number of technological problems could adversely impact the test-taker experience, such as Mac OS Catalina, CPU and memory overloads, the absence of a dual-band router, roommates or relatives using the Wi-Fi, and more. If we are unable to fix a problem, test-takers may have to reschedule their exam or re-connect from a different computer.

Tackling the Challenge: Make sure students test their equipment before their scheduled exam time. Test-takers can test their equipment directly in their ProctorU Platform account or via this link.

Attempting to Test in a Public Space

Common Challenge: To maintain exam integrity, we require test-takers to complete their proctoring session in a private space, such as a study room, workplace, or bedroom. 

Tackling the Challenge: If a test-taker connects to their proctoring session in a public area, they will need to move to a private location before we can proctor their exam.

Unreliable Wi-Fi

Common Challenge: A dropped connection during a proctoring session may occur if a test-taker's internet connection is erratic or weak. The test-taker may have to reschedule if they are unable to fix this problem. 

Tackling the Challenge: To guarantee a robust broadband connection, we strongly advise test-takers to test the Wi-Fi they plan to use before their proctoring session.

Talking Aloud During the Exam

Common Challenge: To maintain exam integrity and prevent exam content theft, we do not allow test-takers to speak aloud during a proctoring session.

Tackling the Challenge: We are aware that a test-taker may be allowed to speak during an exam in certain circumstances. To accommodate this, instructors must request approval with our Support team at least 72 hours before the test-taker's exam session. The accommodation request form can be found via this link.

Delayed Exam Start

Common Challenge: The exam start procedure for our Live+ and Review+ service lines may take 10 to 15 minutes. In the event that a technical problem arises, this process can take longer.

Tackling the Challenge: It's important to remember that the exam period does not start until the proctor enters the password. We recommend notifying your test-takers that a delayed exam start process won't cost them any exam time.

Browse Additional Resources

These resources aim to further support your journey and ensure you make the most of the ProctorU Platform. Whether you’re looking for the latest updates, how-to guides, or dedicated support, these resources are here to help.

Customer Success Digest

This monthly digest provides updates on operational changes, policy revisions, product features, and resource developments to maximize your partnership with us.

Support Center

This resource offers a broad range of articles curated for test owners and instructors, aimed at boosting their proficiency and self-sufficiency with our solutions.

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