We've rounded up the best of 2024, including benchmark metrics and popular content from the year. Plus, we're highlighting our first product updates of 2025.
As we reflect on 2024, one theme stands out: investment in your success. One of our biggest priorities of the year was enhancing our customer and test-taker support. We launched a new Customer Education initiative to provide effective training materials for our products and developed new channels where our resident experts can share their guidance and best practices on a range of topics relevant to you. As a company, we continued to focus on strengthening test security measures and enhancing the user experience—two areas we know are important for both our higher education and professional credentialing customers. The metrics shared here are a direct reflection of our collaborative efforts as partners.
Looking ahead into 2025, we’ll be laser focused on creating the most value possible for you. Our priorities will center on three critical areas—service excellence, exam security, and reliable testing experiences—all supported by ongoing enhancements to our platforms and systems. As always, we welcome your transparent feedback throughout the year to help us ensure our efforts provide value for you and your test-takers.
Thank you for your trust and collaboration. We look forward to continuing to invest in your success in the year ahead.
Neil Isford
Chief Customer Officer
Gabriell Darby
VP Customer Success
Dale Edwards
VP Customer Success
Sarah Hasnoo
Director Customer Engagement
We regularly review various remote proctoring benchmark metrics as part of our ongoing commitment to celebrate successes and identify areas for improvement. The numbers presented below are analytics for exams that were remotely proctored last year.
Proctor Satisfaction Score
94%
Of test-takers indicated they were satisfied with their proctor
Integrity
Incidents
10%
Of exam sessions were reported to test admins for a suspicious integrity event
Tech Issues with Resolutions
92%
Of test-taker technical issues were resolved within their session, allowing them to complete exams without rescheduling
Average Exam Launch Time
19 min
On average, were spent verifying identities, securing testing environments, reviewing exam rules, and launching an exam
Test-Taker Countries
190+
Countries where test-takers sat for online proctored exams
Since its release in 2023, the Guardian Browser has continually evolved to meet existing and new exam security threats. Here are a few stats that highlight its capabilities, represented by the number of sessions in which the browser took action:
1.8M+
Sessions with Termination of an Unpermitted Application
916k+
Sessions with the Detection of Multiple Keyboards in Use
890k+
Sessions with the Detection of Multiple Mice in Use
86k+
Sessions with the Detection of Another Device Plugged in
29k+
Sessions with Blocked Access to an Unpermitted URL
4k+
Sessions with the Detection of Virtual Webcams in Use
The Meazure Learning Test Center Network continues to provide secure, in-person proctoring for exams worldwide, serving test-takers in or near their local communities.
Number of Sites Globally:
1,400+
Seats Available
2M+
Countries with Test Centers
100+
Candidate satisfaction with their test center experience is consistently high:
94%
With scheduling experience
98%
With test-center proctors
95%
With physical test center
In addition to the evolving built-in security of our proctoring solutions, our dedicated security team actively monitors trends and searches for new threats to exam integrity.
500+
Cheating Rings Caught in 2023
10
Online Forums Identified and Disrupted
446
Unpermitted Apps Added to the "Deny List"
Our Assessment Development and Psychometrics team is renowned by both clients and peers. In addition to providing our customers with expertise and guidance through the full assessment life cycle, they are also committed to giving back to the field by volunteering their time and skills to industry organizations. Here are a few highlights from the team:
Participated in 15 professional presentations and educational series webinars
Facilitated 475+ psychometric sessions with nearly 4,000 subject matter experts culminating in a >94% satisfaction rating
Scored nearly 57K exams with 100% accuracy
Volunteered through activities such as:
R&D committees
Government affair committees
Editorial committees
Personal memberships to professional organizations
Accreditation (NCCA, ANSI, ABSNC) reviewers
CNG planning committees
ATP Certification and Licensure coffee chats
I.C.E. and ATP session reviewers
In case you missed them, here are the most popular pieces of content we published in 2024:
5 Most-Pressing Questions Facing Credentialing Today: This article explores five key questions highlighting current challenges and opportunities in the credentialing community. We encourage you to reflect on how they resonate with your program.
In 2024, we produced a series of webinars that were open for public viewing, along with several tailored exclusively for our clients. In case you missed them, here are the on-demand recordings of the most popular ones:
Lessons in AI: The Higher-Ed Edition: Tailored specifically for higher-ed professionals, this webinar explores what we have learned about GenAI, how students and educators are leveraging its potential, and how educators can protect against its misuse.
Lessons in AI: The Credentialing Edition: Listen to a panel of credentialing experts as they check in on AI’s successful applications in the assessment life cycle, current challenges, and strategies for protecting against misuse. Now is the perfect time to listen in as experts divulge insights, lessons learned, and predictions about what’s to come.
Top 8 Cheating Tactics: Insights from Our Security Experts: This webinar produced exclusively for our clients brings together some of our top security experts to explore the evolving world of assessment cheating. The panelists reveal several real-life stories of the most ingenious—and shocking—misconduct they've encountered. This exclusive Meazure Learning webinar equips you with actionable insights to detect misconduct and safeguard your testing processes against emerging threats.
Test Development Traps: Identify & Avoid These Top 10 Mistakes: Drawing from their experience collaborating on thousands of exams, our ADP leaders will explore the top 10 mistakes they’ve seen organizations unknowingly make during the test development process. They’ll also share strategies for avoiding these common pitfalls and offer advice about how to enhance your test development processes.
Supporting and interacting with industry associations is a core part of how we achieve our mission to move people forward. Last year, we were fortunate to engage with numerous industry groups by sponsoring or attending 17 conferences, presenting 30 conference sessions, hosting 3 psychometric bootcamps/workshops, and chairing or sitting on multiple committees. Here are the associations we were pleased to work with in 2024:
Association of Test Publishers (ATP)
Canadian Network of Agencies for Regulation (CNAR)
Certification Network Group (CNG)
Council on Licensure, Enforcement, and Regulation (CLEAR)
Conference on Test Security (COTS)
Federation of Associations of Regulatory Boards (FARB)
Institute for Credentialing Excellence (ICE)
IT Certification Council (ITCC)
National College Testing Association (NCTA)
University of Professional College Education Association (UPCEA)
Online Learning Consortium (OLC)
Florida Association of College Test Administrators (FACTA)
January 2025 Updates to the ProctorU Platform
Guardian Extension Pilot Update:
The Guardian Extension pilot has proven effective as a secondary troubleshooting workflow for test-takers unable to install or launch the Guardian Browser. Starting mid-February, Guardian Extension will be available as a backup solution for all clients.
If standard troubleshooting with the Guardian Browser fails, proctors can initiate the Guardian Extension as a substitute for test-takers. Test-takers can launch their exams with the extension workflow, which provides comparable exam security features with a few distinct differences. A comparison of the Guardian Browser and the Guardian Extension is available here.
The native Guardian Browser remains the primary, most secure option for most test takers. However, the Guardian Extension has proven to be a valuable backup.
Contact your customer success manager if you prefer to use the Guardian Browser exclusively.
Administrator Dashboard and Client Portal Performance Improvements:
We have been working to improve the user experience for accessing reports in the ProctorU Platform. We are pleased to report that going forward, users accessing the Administrator Dashboard and Client Portal (Exam Dashboard and Single User Exam Dashboard) will enjoy more efficient and faster load times with these reports. Customers will still access the reports in the same way, and the report layout and information will be very similar. (See comparisons below).
For those interested in what exactly was changed, we completed an analysis of our data visualization tools and decided to transition from Tableau to Power BI. While both are excellent tools, Power BI is not only more efficient but also provides internal benefits such as better performance and integration across the Microsoft suite of products.
Please contact your customer success manager if you notice any data discrepancies.
NEW Power BI Administrator Dashboard
RETIRED Tableau Administrator Dashboard
NEW Power BI Client Portal
RETIRED Tableau Client Portal
To learn more, please contact your Customer Success representative or email the CS team.
ProctorU Platform Maintenance Schedule
We perform monthly maintenance on the ProctorU Platform, using the time to implement vital performance and stability updates. During the scheduled windows, the platform will be completely offline, meaning no one will be able to log in. You can review the 2025 maintenance schedule in our support center at any time.
Reminder: February Maintenance Window
Our next scheduled maintenance window on the ProctorU Platform is coming up on Februrary 23, 2025, from midnight to 6:00 a.m. CT (UTC-06:00).
Did you miss a previous CS Digest? Please click here to find archived versions.
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