Thanks to your incredible support and partnership, 2023 was a year we will never forget. It was marked by innovation, expanded service offerings, collaboration, and continued success. Our shared achievements underscored our mission of moving people forward in their professional journeys. One accomplishment we were particularly proud of was the launch of our new Customer Success Resource Hub, which was designed to enhance your experience with our solutions. In addition, our acquisition of Examity put us in a great position to provide our clients with offerings that are unmatched in the industry. We are really proud of how seamless the transition was, bringing together two great companies into one.
We’re thrilled to share additional highlights with you below. Thanks for the trust you’ve placed in Meazure Learning. Here's to an exciting 2024!
Sincerely,
Neil Isford
Senior Vice President & General Manager of Professional Testing
In 2023, we delivered a total of 5.3 million exams! We regularly review various remote proctoring benchmark metrics as part of our ongoing commitment to celebrate successes and identify areas for improvement. The numbers presented below are analytics for the subset of exams that were proctored for professional testing organizations and credentialing bodies through the ProctorU Platform.
Proctor Satisfaction Score
95%
Percentage of test-takers who indicated they were satisfied with their proctor experience
Integrity
Incidents
10%
Percentage of exam sessions in which a suspicious integrity event was reported to test admins
Tech Issues with Resolutions
94%
Of sessions that experienced a technical issue, 94% were resolved, allowing test-takers to complete exams without rescheduling
Average Exam Launch Time
15 min
Average time to verify identities, secure testing environments, review exam rules, and launch an exam
Test-Taker Countries
190+
Number of countries where test-takers sat for online proctored exams
Our new Guardian Secure Browser was built to better protect your exam content and provide your candidates with a smoother user experience. Here are some important statistics about the Guardian Browser from 2023:
1M+ sessions fulfilled
11% decrease in technical issues
12% decrease in unresolved technical issues
Test-takers have reported enhanced satisfaction as well:
20% increase in satisfaction with the company
5% increase in satisfaction with their proctor
In recent years, the Meazure Learning Test Center Network has grown from 200 sites to more than 1,400 sites globally. This has allowed us to greatly increase the number of test-takers we can serve in or near their local communities.
Seats Available
1.5M+
Countries with Test Centers
110
Candidate satisfaction with their test center experience is consistently high:
97%
With scheduling experience
99%
With test-center proctors
95%
With physical test center
Exam security is essential to any exam program. In 2023, we made a number of improvements to our exam security functionality. Here are some of the ways we enhanced security for you and your test-takers:
920
Cheating Rings Caught in 2023
30
Online Forums Identified and Disrupted
87
Unpermitted Apps Added to the "Deny List"
During 2023, our psychometrics team worked hard to provide you with the best test development insights and expertise, item writing proficiency, analytics, and exam scoring. In addition, you had access to more assessment developers and psychometric professionals than ever before. We also committed to thought leadership, volunteering for R&D and task force committees, with psychometric advisory panels, as accreditation reviewers, and as members of industry-wide professional organizations. Here are some highlights:
Participated in 21 professional presentations and educational series webinars
Facilitated 450+ psychometric sessions with 650+ subject matter experts culminating in a >93% satisfaction rating
Scored nearly 60K exams with 100% accuracy
Exam security was by far the most popular theme of our most popular resources. In case you missed them, here are the posts that got the most attention in 2023.
The 2023 Expert Series covered a wide range of topics and insights for credentialing professionals. Here are the top three webinars based on attendance and engagement:
Supporting and interacting with industry associations is a core part of how we achieve our mission to move people forward. In 2023, we were fortunate to engage with numerous industry groups by sponsoring or attending 10 conferences, presenting 20 conference sessions, hosting 3 psychometric bootcamps/workshops, and chairing or sitting on multiple committees. Here are the associations we were pleased to work with in 2023:
Association of Test Publishers (ATP)
Canadian Network of Agencies for Regulation (CNAR)
Certification Network Group (CNG)
Council on Licensure, Enforcement, and Regulation (CLEAR)
Conference on Test Security (COTS)
Federation of Associations of Regulatory Boards (FARB)
Institute for Credentialing Excellence (ICE)
IT Certification Council (ITCC)
National College Testing Association (NCTA)
Did you miss a previous CS Digest? Please click here to find archived versions.
Meazure Learning, 7901 Jones Branch Dr , Ste 330, McLean, VA 22102, United States
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